Shipping & Returns
Delivery & Handling Charges– Our advertised hamper range are all FREIGHT INCLUSIVE. For special orders, delivery cost will need to be assessed on a per-order basis. Please call our customer service team on 1300 888 371 to discuss your requirements.
Express Courier Service - (Melbourne metro only) for an additional fee we can offer same day delivery service. The order must be received by 11am. Orders received after 11am will be delivered next day. Please call our office for a delivery quote on 1300 888 371. Please note: this service will be limited during peak season dependant on our carrier availability.
Despatch Notification - Interhampers has arranged with some of our carriers to provide automatic notification of despatch of your hampers. This is sent to you via the email address that you (the customer) provide at time of order. This notification gives you the consignment note details which you can track online for your convenience.
Late Delivery– It is the responsibility of the customer to inform Interhampers if an order does not arrive by the due date. We will lodge inquiries with the carrier and ensure delivery occurs as soon as possible.
Delivery Date – We will attempt to deliver as close as possible to your requested delivery date. Interhampers use external carriers and make every possible effort to deliver an order by the date requested. However, there may be unforeseen circumstances or events beyond our control. Hampers may arrive up to 5 days earlier depending on destination.
Christmas 2017 -Please ensure you order by the following dates for delivery for Christmas 2017. Please be aware of Company closing dates of delivery receivers to avoid disappointment. Pick-up from our Springvale Victoria warehouse will be available up to 22/12/17.
|QLD, NT, TAS & WA||4/12/2017|
Delivery Times – Delivering to certain areas, combined with the seasonal demand on courier and transport companies, at the time of ordering allowance should be made for delivery times as follows:
|Victoria Metro||1-3 working days|
|Victoria Country||1-5 working days|
|NSW, ACT & SA Metro & Country ||2-5 working days|
|QLD, TAS & WA Metro||4-8 working days|
|QLD, NT, TAS & WA Country||6-10 working days|
Please note that these times may change during peak seasons without further notice. As a guide only, our carriers deliver between 9am and 5pm Monday to Friday only. Our carriers do not deliver Saturday, Sunday or Public Holidays. Deliveries to street addresses only, Carriers do not deliver to Post Office Boxes, RMB’s or Parcel Boxes.