Terms & Conditions
Interhampers Australia are pleased to present a selection of gift hampers for any occasion which are offered with the following terms and conditions:
All orders must be received in writing, placed via our website ordering system, our bulk order form or by faxing or emailing on our standard order form. To ensure smooth processing of your order we require the following information:
Contact Name, Company, Address, Phone Number, Email and Purchase Order Number (if applicable).
Contact Name, Delivery Address, Phone Number, Any Delivery Instructions
Note: All hampers must be signed for, so a business address is strongly recommended.
Re-delivery charges of $20.00 per item will apply. Please ensure recipient address details are correct and current to avoid delivery delays and extra charges.
Name of hamper/s and quantity of each.
Date you require hamper/s to be delivered “no later than”. Please refer to table below for approximate delivery times.
Any message you may require to accompany the hamper. NOTE: Message space is limited to 200 characters including spaces and punctuation.
All web orders are prepaid at time of order by credit card. Visa, MasterCard and Amex are accepted. All other orders must be paid in full by either credit card, EFT or cheque prior to the despatch of the order unless a prior arrangement is made with Management on a case by case basis.
All order amendment or cancellations must be made in writing and be received no later than 48 hours after initial orders are placed. Administration fees will apply.
All items as displayed in our hampers are available at the time of printing of our catalogue, however, in the event any item is unavailable due to circumstances beyond our control, an item of similar value will be substituted. Where hampers are shown to contain Christmas products, an alternative item of similar value will be substituted outside of the Christmas season.
Props such as glasses and dishes may have been used for photographic purposes only. All items included are fully itemised in the contents list for each hamper, shown on our website and in the Interhampers Australia brochure.
SPECIAL HAMPER REQUIREMENTS
For large corporate orders we are happy to design hampers to meet your individual needs. Please contact our office on 1300 888 371 to discuss your requirements. As our hampers are mass produced on production lines, we regret that we cannot design hampers or change items for orders under 50 units.
All advertised prices for hampers and freight are GST inclusive.
DELIVERY ADDRESS AND DETAILS
It is the customer’s (sender) responsibility to ensure that all delivery addresses and details provided to Interhampers are correct. A street address is required. Our carriers do not deliver to Post Office boxes. A business address is recommended, as all hampers must be signed for. Should Interhampers incur any additional delivery costs as a result of any inaccurate delivery information provided by the customer, these additional costs will be passed on to the customer. Unless advised to do so, our carriers will not leave hampers at an unattended address. Please note: Interhampers Australia takes no responsibility if damage of any description occurs with a hamper left at an address on your instruction. A card will be left to advise the recipient of attempted delivery; it is then the responsibility of the recipient to arrange re-delivery. Contact phone numbers are given to our contract carriers in the event of unexpected circumstances which could delay your delivery. Our carriers are not in a position to call prior to every delivery. Any re-delivery charges will be passed on to the customer. PLEASE NOE: Re-delivery charges of $20.00 per item will apply.
Interhampers Australia delivers to all destinations within Australia. Unfortunately, we are unable to deliver to international destinations.
We will attempt to deliver as close as possible to your requested delivery date. Interhampers use external carriers and make every possible effort to deliver an order by the date requested. However, there may be unforeseen circumstances or events beyond our control.
Delivering to certain areas, combined with the seasonal demand on courier and transport companies, at the time of ordering allowance should be made for delivery times as follows:
Victoria Metro 1-2 working days
Victoria Country 1-4 working days
NSW, ACT & SA Metro & Country 2-4 working days
QLD, TAS & WA Metro 4-7 working days
QLD, NT, TAS & WA Country 6-9 working days
Please note that these times may change during peak seasons without further notice. As a guide only, our carriers deliver between 9am and 5pm Monday to Friday only. Our carriers do not deliver Saturday, Sunday or Public Holidays. Deliveries to street addresses only, Carriers do not deliver to Post Office Boxes, RMB’s or Parcel Boxes
DELIVERY & HANDLING CHARGES
Our advertised hamper range are all FREIGHT INCLUSIVE. For special orders, delivery cost will need to be assessed on a per order basis. Please call our customer service team on 1300 888 371 to discuss your requirements.
EXPRESS COURIER SERVICE
(Melbourne metro area only) for an additional fee we can offer same day delivery service. The order must be received by 11am. Orders received after 11am will be delivered next day. Please call our office for a delivery quote on 1300 888 371. Please note: This service will be limited during peak season dependant on our carrier availability.
Customers who wish to pick-up their orders from Interhampers Victoria must inform us of this when placing the order. Please note; we are unable to fill out consignment notes on behalf of transport companies, and we use "Chep" pallets on an exchange basis only i.e. if you need to pick up two pallets of hampers, you will need to exchange two empty "Chep" pallets when picking up. Please advise if you do not have "Chep" pallets available and we can make other pallets available to you for exchange.
Interhampers has arranged with some of our carriers to provide automatic notification of despatch of your hampers. This is sent to you via the email address that you provide at time of order. This notification gives you the consignment note details which can be tracked online for your convenience.
It is the responsibility of the customer to inform Interhampers if an order does not arrive by the due date. We will lodge inquiries with the carrier and ensure delivery occurs as soon as possible.
AGE AND IDENTIFICATION
As some of our hampers may contain alcohol; persons under the age of 18 are not permitted to purchase or receive any hamper containing alcohol products. Proof of identification may be requested.
PROOF OF DELIVERY
Interhampers and its appointed carriers may request the signing of a document as proof of a delivery of an order. It is the responsibility of the customer to nominate a designated contact person to receive the delivered order from Interhampers, who may or may not be required to sign for the receipt of the hampers.
All items in Interhampers gifts are packed with due care to avoid damage, breakage or spoilage and are despatched from Interhampers in excellent condition. Interhampers does not accept responsibility for damage caused to a hamper once it has left our premises. However, in the event that a product is damaged, broken or spoiled in transit to the customer, the customer should notify Interhampers upon receipt of the affected gift. The damaged hamper or item must be returned to Interhampers and we will reimburse, at the discretion of Management, all reasonable postal or handling costs incurred, Interhampers will replace free of charge the affected item or hamper as is the case. Please note: do not accept a hamper that is obviously damaged from any of our carriers. Please have the carrier advise and return the item to Interhampers immediately.
Interhampers Australia do not supply refunds for incorrect choices, not reading terms and conditions, unavoidable courier delay, damage in transit and faulty or damaged product except at the discretion of Management. This will be assessed on a case by case situation once the faulty or damaged hamper has been returned to Interhampers. Delivery charges are non-refundable. Refunds may incur refund / administration fees.